Returns, Refunds & Replacement Policy

The Bluestone Company accepts returns on eligible natural stone products subject to the conditions below.

Standard returns

Returns must be requested within 30 days of delivery.

Returned material must be unused, uninstalled, uncut, unaltered, unsealed, unwashed, and in resalable condition. Material must be returned on its original pallet.

All standard returns require prior return authorization. To request a return, contact us with your order number, product information, photos of the material, and the reason for the return. Returns sent without authorization may be refused.

The buyer is responsible for arranging and paying all return freight, shipping, handling, loading, unloading, and related charges. Original outbound freight, shipping, delivery, and handling charges are non-refundable unless the return is due to a confirmed error by The Bluestone Company.

Returned material must arrive in resalable condition. Returned material that arrives damaged, used, installed, altered, cut, sealed, washed, or otherwise not in resalable condition will not be accepted for refund or credit.

Refunds

Approved refunds are issued after the returned material is received and inspected.

Refunds are issued for the approved returned product purchase price only. Original freight, shipping, delivery, handling, and other service charges are non-refundable unless the return is due to a confirmed error by The Bluestone Company.

Refunds are generally processed within 7–10 business days after inspection of the returned material. Refunds will be issued to the original payment method where possible. Orders paid by check or wire transfer may be refunded by company check, ACH, or wire transfer.

Damaged freight, incorrect product, or quality issue

Please inspect all material at delivery. If there is visible freight damage, shortage, or damage to the pallet or packaging, note it on the delivery paperwork before signing and take photos immediately.

Claims for freight damage, incorrect product, or material that does not meet our quality standards must be reported within 48 hours of delivery and before the material is installed, altered, cut, sealed, washed, or used.

If The Bluestone Company ships the wrong product or confirms that material was shipped below our quality standards, we will replace the affected material or otherwise resolve the issue.

Natural stone varies in color, texture, thickness, veining, surface character, and edge condition. Normal natural variation is not considered a defect.

Non-returnable items

The following items are not eligible for standard return:

Custom-cut, fabricated, special-order, clearance, closeout, or final-sale material; installed, used, cut, sealed, washed, altered, damaged, or non-resalable material; material returned without authorization; and material damaged during return freight.

Freight and delivery requirements

Many of our products ship by palletized freight. Some deliveries may require a forklift, loader, or other unloading equipment supplied by the buyer. Please review each product listing carefully and notify us before shipment if your delivery location has restrictions for tractor trailers, heavy-duty vehicles or freight access.

Customers are responsible for additional freight charges caused by missed delivery appointments, redelivery, storage, inaccessible delivery locations, inability to unload, or failure to disclose delivery restrictions.

Questions? Call 570-240-3743.