All sales are final and we do not make refunds. We take checks, money wires and credit cards. All funds must clear prior to shipping. We supply only the highest quality stone available on the market. If we we make an error or ship any stone of a quality below our standards we will certainly replace that stone. Our number one priority is to have satisfied customers. When you complete your order through the online store you will be given the opportunity to include your shipping address.  Please let us know if there are restrictions for heavy duty vehicles at your location.  All sales are FOB place of shipment. You may select the desired shipping freight quote at checkout. Each product listing tells you the correct weight for the product and some products require a forklift provided by you to receive materials. Please read all product information carefully for these details. The process is straightforward and we will be available to assist you. You will be able to talk with a real person when you need to. We look forward to serving you. Please call 570-240-3743 with any questions.